Well that's your problem, right there:
Oracle engineers mistakenly triggered a five-day software outage at a number of Community Health Systems hospitals, causing the facilities to temporarily return to paper-based patient records.
CHS told CNBC that the outage involving Oracle Health, the company’s electronic health record (EHR) system, affected “several” hospitals, leading them to activate “downtime procedures.” Trade publication Becker’s Hospital Review reported that 45 hospitals were hit.
The outage began on April 23, after engineers conducting maintenance work mistakenly deleted critical storage connected to a key database, a CHS spokesperson said in a statement. The outage was resolved on Monday, and was not related to a cyberattack or other security incident.
Everything is "cloud" these days. Having worked in cloud for a decade, it's really really hard to get good reliability. The best vendors promise "Five Nines" reliability, i.e. uptime of 99.999%. The very best vendors have compensation clauses in their contracts and pay penalties to customers when they don't meet the uptime agreement.
Five Nines means that you will have no more than five minutes of downtime in a year. Like I said, this is really hard stuff.
Oracle Health had this customer down for five days. This translates to less than 99% uptime - probably 98.5%. Not a good look for a cloud provider.
Even worse, this isn't the first problem for Oracle Health. Oracle Health's Federal cloud went down for a day last month, taking 6 VA Hospitals and 26 clinics with them.
If you're in IT and looking at cloud services (and why wouldn't you?), pay special attention to the Service Level Agreements. SLAs with penalty clauses mean that the vendor is serious about reliability.