Thursday, July 11, 2019

The World Has Changed

You can't cover up anymore. If you make a defective product, own it at the first opportunity, fix it, buy it back, make it right.

What you should not do is spend a decade lying to your dealers, your customers, and the governments of the countries you sell your product in.

Like Ford.

It's the internal Ford documents and emails that will bring the heat on this. It's been going on for 10 years. A senior Ford engineer was warning about this since the car was being developed. Ford has already paid the Australian government $10 million (AU) as a result of the way they treated the car owners.

This is expected to cost Ford $3 Billion (US) before it's over.

Here's the news report.

 And here's an absolutely wonderful and hilarious review of the issue and the outcome in Australia.


Divemedic said...

Dodge did the same thing to me when I bought my Challenger. They knew about the defect for over a year before they sold me the car, but covered it up, hoping that the warranty would run out before the defect manifested itself.

Sanders said...

They got away with it in the Taurus models in the 90's. Probably figured they could get away with it again.

I'll never own another Taurus. Mine wasn't the only one that was messed up. My transmission guy at the time said he was getting a lot of them in for the same tranny problems.